FAQs
How does the ordering process work?
The process is very simple. Just upload a photo of your pet, choose the design style, size, and material. Our artists will create a unique portrait based on your selections.
What types of photos can I upload?
We accept most photos. For the best result, we recommend clear, well-lit images where your pet's face is visible. If the photo is not suitable, we will contact you.
Can I request changes or special customizations?
Yes. You can add custom instructions (for example, remove the collar, change the background, or highlight certain features) in the custom requests field when placing your order.
How long does it take for my portrait to be completed?
The creation time is usually 3 to 7 business days, depending on the complexity of the order. Once completed, the portrait is shipped using the selected shipping method.
Do you offer international shipping?
Yes, we offer international shipping. Delivery times may vary depending on the destination country and local customs procedures.
